Under the General Data Protection Regulation (GDPR/AVG), you have specific rights regarding your personal data. This page explains how to exercise those rights with MailOdds.
Your Rights
| Right | What It Means | How to Exercise |
|---|---|---|
| Access Art. 15 | Obtain a copy of all personal data we hold about you | Dashboard: Settings > Privacy > Export Data, or email us |
| Rectification Art. 16 | Correct inaccurate or incomplete personal data | Dashboard: Account Settings, or email us |
| Erasure Art. 17 | Request deletion of your personal data | Dashboard: Settings > Delete Account, or email us |
| Restriction Art. 18 | Request that we limit how we process your data | Email us with details of the restriction requested |
| Portability Art. 20 | Receive your data in a machine-readable format (JSON) | Dashboard: Settings > Privacy > Export Data, or email us |
| Objection Art. 21 | Object to processing based on legitimate interest or for direct marketing | Email us. For direct marketing, objection is absolute and takes immediate effect. |
How to Submit a Request
You can exercise your rights in three ways:
- Self-service: Log in to your dashboard at Settings > Privacy for access, export, data purge, and account deletion
- Email: Send your request to privacy@mailodds.com
- DPO: Contact our Data Protection Officer at dpo@mailodds.com
Verification
To protect your data, we verify your identity before processing requests. For logged-in users, your authenticated session is sufficient. For email requests, we will send a verification link to the email address on your account. We do not require excessive identification beyond what is necessary to confirm your identity (per Art. 12(6)).
Response Timeline
We respond to all requests within one calendar month of receipt. If a request is particularly complex or we receive a high volume of requests, we may extend this by up to two additional months. If we need to extend, we will notify you within the first month with the reasons for the delay.
When We Process Data on Behalf of Others
MailOdds processes some data as a processor on behalf of our customers (controllers). This includes email addresses submitted for validation, contact lists, and campaign tracking data. If you want to exercise your rights regarding data that one of our customers uploaded, please contact that customer directly. They are the controller of that data and will direct us to fulfill your request.
If you contact us directly about such data, we will forward your request to the relevant customer within three business days and assist them in responding.
Exceptions
Certain data may be retained even after an erasure request:
- Billing records: Retained for 7 years as required by Dutch fiscal law (Algemene wet inzake rijksbelastingen Art. 52)
- Legal claims: Data needed for the establishment, exercise, or defense of legal claims (Art. 17(3)(e))
- Consent evidence: Records proving that consent was validly given, retained for accountability purposes (Art. 5(2))
Complaints
If you are not satisfied with our response, you have the right to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) at autoriteitpersoonsgegevens.nl.
For complaints about commercial electronic messages (spam), the competent authority is the Autoriteit Consument & Markt (ACM).
Contact
- Privacy: privacy@mailodds.com
- Data Protection Officer: dpo@mailodds.com
- Address: Nassaukade 51 2, 1052CN Amsterdam, The Netherlands
- KVK: 99761246