How to Report Abuse
Send your report to abuse@mailodds.com. Please include as much detail as possible so we can act quickly.
You can also submit a report programmatically via our API endpoint POST /api/v1/abuse/report.
What to Include
To help us investigate quickly, please include:
- Full email headers: Copy the complete raw headers from the offending message, including Received, Message-ID, X-MailOdds-Message-ID, and Feedback-ID lines.
- Timestamps: The exact date and time you received the message, including your timezone.
- Description of the abuse: Explain what happened: spam, phishing attempt, spoofing, or another type of misuse.
- Recipient address: The address that received the unwanted email.
- Sender address: The From address shown in the email.
ARF Format Accepted
We accept reports in the Abuse Reporting Format (ARF) as defined in RFC 5965.
ARF reports sent as multipart/report with content type message/feedback-report are parsed automatically.
Feedback loop (FBL) operators may configure automated ARF delivery to abuse@mailodds.com.
Our Response Commitment
24 hours
Acknowledgment of receipt for all reports
72 hours
Resolution or escalation update
For urgent matters involving ongoing phishing campaigns or active harm, mark your email subject URGENT and we will prioritize your report.
Abuse Contact
Email: abuse@mailodds.com
For security vulnerability disclosures, use security@mailodds.com instead.